Resolution Processing - Affiliate Handbook

Version 1.0 (Final Release) - Effective January 2026. A binding operational guide for all Resolution Processing Affiliate Partners defining expectations, performance standards, and compliance requirements.

Read Handbook
Handbook Table of Contents

Navigate through the Resolution Processing Affiliate Handbook. Each section provides crucial guidelines and standards to ensure a successful partnership and optimal performance.

Essential information regarding policies and procedures.

Understanding the terms and mutual benefits of our partnership.

Why affiliates choose Resolution Processing and what sets the program apart.

A comprehensive look at the structure and goals of the affiliate program.

Criteria for identifying and onboarding eligible clients for services.

Guidelines for determining which types of debt qualify for resolution processing.

The approved sales script and framework for presenting the program to prospective clients.

Procedures and policies for managing returned payments effectively.

Step-by-step submission checklist and enrollment standards required before clicking Submit in Forth CRM.

Guidelines on when and how to properly introduce the company name during the sales call.

A weekly snapshot of your enrollment performance, key metrics, and trends across the affiliate network.

Protocols for immediate and seamless client hand-offs.

Hot transfer line details, customer service contact information, and hours of operation.

Key metrics and expectations for affiliate performance.

Details on the timing and structure of initial and subsequent payments.

Standard operating procedures for handling clawback scenarios.


Adherence to regulatory standards and utilization of essential technology tools.

Understanding and managing the ratio of credit inquiries.

Guidelines and best practices for safeguarding client interests and data.

Stay informed with updates and clarify industry-specific terms.

Critical Notice
IMPORTANT NOTICE – READ CAREFULLY

This Affiliate Handbook is a binding operational guide for all affiliates working with Resolution Processing. You will be required to fill out our acknowledgement form at the end of this handbook that confirms you have read, understand, and acknowledge the Resolution Processing Affiliate Handbook, and that you agree to comply with all policies and requirements.

It is designed to remove ambiguity, eliminate misunderstandings, and clearly define:

  • What is expected of affiliates
  • How performance is measured
  • What behaviors are required, discouraged, or prohibited
  • How compliance, quality, and accountability are enforced

This handbook works in conjunction with, and does not replace:

  • Program Guidelines
  • Approved Sales Scripts
  • Do Not Submit Unless Checklist
  • Terms & Conditions of Service
  • Affiliate Newsletters
  • Quality Scorecard

If a conflict exists, the stricter standard applies.

Continued participation as an affiliate—including submitting enrollments, accessing systems, or receiving commissions—constitutes acceptance of this handbook and all future updates.

↑ Back to Table of Contents

Affiliate Relationship & Core Philosophy
Affiliate Relationship Overview

Affiliates are independent business partners, not employees of Resolution Processing.

Affiliates are responsible for:

  • Their own marketing practices
  • Lead sources and quality
  • Sales staff behavior
  • Compliance with all applicable laws
  • Adherence to Resolution Processing standards

Resolution Processing retains full discretion to:

  • Approve or reject enrollments
  • Return files
  • Limit volume
  • Suspend or terminate affiliate relationships
Core Operating Philosophy

Resolution Processing is built on three non-negotiable pillars:

Quality over volume
Retention over transactions
Compliance over convenience

Affiliates are expected to think and operate as long-term partners. Short-term volume achieved through poor-fit enrollments is considered harmful to the ecosystem.

↑ Back to Table of Contents

Program Overview & Proper Representation

Affiliates must accurately represent the Resolution Processing program at all times.

The Program IS:
  • A structured debt resolution and advocacy program
  • A 24-month process
  • Designed for unsecured consumer debt (**some exceptions can be made upon request)
  • Supported by administrative, legal coordination, and correspondence management
The Program IS NOT:
  • A guaranteed debt elimination program
  • A credit repair service
  • A debt validation-only program
  • A settlement guarantee
  • A promise of immediate credit score improvement

This document outlines the official Resolution Processing Program Guidelines, including customer requirements, unavailable states, and a full list of Do's and Don'ts to ensure compliant and successful enrollments.

↑ Back to Table of Contents

The Resolution Advantage

Resolution Processing isn't just debt settlement; it's a Legal Debt Resolution firm. We focus on clients with unsecured consumer debt, offering a structured 20-24 month program to restore financial freedom. Our robust qualification process ensures we partner with those we can truly help.

Precision "Credit Report Math"

Perform live, transparent calculations using the client’s credit report. This directly contrasts minimum payments with our resolution path, identifying eligible clients who will benefit most from our 24-month journey.

Attorney-Backed Credibility

Our program is anchored by specialized consumer advocate attorneys targeting unsecured debt removal through rigorous compliance actions. This legal muscle ensures client qualification for a comprehensive, effective strategy.

Empathy-First Execution

Every client interaction is treated as a sacred opportunity. We prioritize professionalism and empathy to onboard partners for a 24-month journey, ensuring they are truly committed and qualified for the program's success.

Why Affiliates Choose Us
Speed to Freedom

Unlike longer settlement programs, our model targets a 20-24 month graduation window, ensuring clients meet program timelines effectively.

Compliance Without Compromise

We operate with total transparency, providing honest results that protect client eligibility and affiliate reputation through rigorous standards.

Maximum Retention

Our "Account Tightening" and 24-hour retention protocols ensure enrolled clients remain engaged, optimizing success for qualified participants.

Operational Excellence

From ACH-prioritized payments to our "Hot Transfer Team" system, our workflow is engineered for efficiency, supporting a seamless process for eligible clients.

↑ Back to Table of Contents

Client Eligibility & Qualification Standards
REQUIRED ELIGIBILITY

Clients must meet all of the following:

1
Verifiable employment or stable income
2
Minimum $8,000 total eligible debt
3
Minimum $250 monthly program payment
4
Age between 21 and 85 (no exceptions)
5
Willingness and ability to commit to a 24 month process
6
Full comprehension of the program
AGE POLICY

No enrollments over age 85

Extra diligence required for clients in their 70s and early 80s

If eligibility is questionable, enrollment must pause

↑ Back to Table of Contents

Debt Eligibility & Sales Standards
Debt Eligibility Rules

Affiliates are responsible for ensuring only eligible debts are enrolled.

Generally Eligible:
  • Credit cards
  • Unsecured personal loans
  • Collection accounts
  • Certain medical debts (third-party collections only)
Prohibited (Non-Exhaustive):
  • Mortgages and auto loans
  • Government debt
  • Student loans with original creditors
  • Business debt under EIN
  • Tribal loans
  • Secured debt without proper acknowledgments

If a debt is prohibited, it must not be enrolled.

Sales Conduct & Communication Standards

Affiliates must:

  • Follow approved scripts
  • Avoid pressure tactics
  • Avoid misrepresentation
  • Disclose risks honestly

↑ Back to Table of Contents

The Official Sales Framework
The Sales Script and the CRM

The Resolution Processing sales script is our official framework, strategically designed for successful client enrollment. Adherence to our script ensures clarity, compliance, and high-quality outcomes.

Why Follow the Script?
Optimized for Success

Creates the strongest opportunity for successful enrollment and client satisfaction.

Ensures Compliance

Drives clarity and meets all regulatory and internal compliance standards.

High-Quality Enrollments

Facilitates better client comprehension and long-term retention.

While personal communication style is valued, all required elements of the script must be covered during client conversations.


AI Call Review and Scoring Platform

↑ Back to Table of Contents

How We Categorize Payment Returns and What It Means for You

We're clarifying how payment returns are categorized to ensure everyone understands what impacts performance and what does not. Not all returned payments are treated the same. We group them into three distinct categories:

Administrative

Operational or technical issues like closed accounts, invalid account numbers, or routing errors. These are typically processing-related and are not automatically viewed as performance issues.

Unauthorized

Stop payments, revoked authorizations, fraud indicators, or claims of unauthorized payments. These are more serious and can indicate issues with enrollment positioning.

Insufficient Funds (NSF)

Strictly for returns caused by a lack of available funds. This is the only category that counts as a true NSF when evaluating performance.

When evaluating affiliate performance, we look beyond "total returns" to isolate and review the specific type of return.

Administrative Returns carry less weight than that of Unauthorized & NSF Returns. Return Rates & Unauthorized/Revocations of Payment rates and unauthorized returns carry significantly more weight than administrative issues.

Fairly assess performance
Identify coaching opportunities
Protect overall portfolio health
Separate operational issues from enrollment quality

If you have questions about how a specific return was categorized, please ask. Transparency is crucial for everyone to be aligned on how these numbers are evaluated.

View Full Presentation - This presentation outlines our standardized framework for categorizing payment returns across RCC, Card, and ACH channels. Returns are grouped into three clear buckets, Administrative, Unauthorized, and Insufficient Funds, to ensure we accurately distinguish between operational processing issues and true performance indicators.

↑ Back to Table of Contents

Enrollment Process & Submission Requirements
CSA and CRM must match exactly
All documents must be uploaded
Hot Transfer must be completed
Payment method must be valid

Files that do not meet standards will be returned without exception.

✅ DO NOT SUBMIT UNLESS: Submission Checklist

(Required before clicking Submit in Forth CRM)

✅ 1. CLIENT IDENTITY & COMPLIANCE (HARD STOPS)
  • Date of Birth matches across CSA, Forth, and the credit report (be mindful of 85 year old age cutoff)
  • SSN in Forth matches the credit report source (if discrepancy exists and client confirms SSN is correct, a clear note must be left on file)
  • Client address is a physical address only — NO PO Boxes allowed
  • Rule: Identity mismatches or PO Boxes = automatic return
✅ 2. CSA & FORTH MUST MATCH — EXACTLY
  • Client email in Forth matches CSA
  • First payment amount matches CSA
  • First payment date matches CSA
  • No skipped months (unless explicitly approved)
  • Creditor names match
  • Account numbers match (no truncation or digit errors)
  • Debt balances match within reason — If anything changed → CSA is regenerated and re-signed
  • Rule: If Forth ≠ CSA → automatic return
✅ 3. HOT TRANSFER COMPLETED
  • Hot Transfer completed before submission
  • Hot Transfer properly noted on file
  • Rule: No Hot Transfer = No Enrollment
✅ 4. PAYMENT METHOD VALIDATED
  • Payment method is Debit or ACH only — Credit cards are NOT allowed
  • Banking/card issuer info completed on CSA Page 5
  • First payment scheduled 3–30 business days out (3–10 business days preferred)
  • Rule: Invalid payment setup = returned file
✅ 5. AUTO LOANS & SECURED DEBTS
  • Auto loans identified correctly
  • ASDE signed for every secured debt
  • Secured Debt Acknowledgment uploaded
  • Joint auto loans include both borrowers
  • Rule: No ASDE = cannot enroll
✅ 6. JOINT ACCOUNTS (FCRA COMPLIANCE)
  • Joint debts are identified on the credit report
  • Both applicants are included on CSA
  • Both signatures collected
  • Rule: One signer on a joint debt = non-compliant and will be returned
✅ 7. REQUIRED DOCUMENTS UPLOADED
  • Latest statements uploaded (client name, address, balance visible)
  • Statements match debts entered in Forth
  • All requested documents were uploaded before submission
  • For deceased clients: official death certificate only — Memorials or obituaries are NOT acceptable
  • Rule: Missing or invalid documents = return
✅ 8. DEBT TYPE CONFIRMED (ELIGIBILITY CHECK)
  • Debt is unsecured consumer credit
  • NOT a home improvement loan (Greensky, Mariner, BMO, etc.)
  • NOT a tribal loan
  • NOT a professional/business loan
  • Medical debts only if third-party collections
  • Rule: Prohibited debt must be removed before submission
✅ 9. CLIENT ELIGIBILITY VERIFIED
  • The client is under the age limit
  • The client is not bankrupt
  • No duplicate client file exists
  • File does NOT show DNC status or Litigator — PHONE NUMBER FOUND ON PROFESSIONAL LITIGATOR LIST = DO NOT PROCEED — NO EXCEPTIONS
  • Rule: Ineligible clients cannot be corrected or overridden

↑ Back to Table of Contents

Why We Ask You Not to Introduce "Resolution Processing" Too Early

As part of our ongoing effort to protect client outcomes, maintain compliance, and improve overall performance, we ask that affiliates do not introduce the name "Resolution Processing" early in the sales call, particularly prior to proper qualification and before the credit pull process is explained. This is not about limiting your ability to sell. It is about ensuring the conversation is structured in a way that protects you, the client, and the integrity of the program.

1. Proper Positioning Comes First

Our program must be clearly positioned as a consumer advocacy and legal support solution, not a loan, settlement program, or credit repair service. When the company name is introduced too early:

  • Clients often make assumptions before understanding the program
  • The service can be misinterpreted or compared incorrectly
  • It increases the likelihood of inconsistent or inaccurate explanations
2. It Prevents Premature Objections and Drop-Off

Introducing a company name too early, especially in a debt-related conversation, can trigger:

  • Immediate skepticism or mistrust
  • Distractions such as Googling mid-call
  • Comparisons to unrelated or competing services

This often leads to objections before the value of the program has been clearly established.

3. It Supports a Structured and Compliant Sales Process

We have built a specific call flow designed to:

  • Properly qualify the client
  • Clearly explain the program
  • Deliver all required disclosures in the correct sequence

Introducing the company name too early can disrupt this flow, leading to:

  • Missed or rushed disclosures
  • Inconsistent messaging
  • Increased compliance risk
4. It Protects Both You and Resolution Processing

As an independent affiliate, it is important to maintain a clear distinction between:

  • The marketing and introduction process (your role)
  • The service provider and program administration (our role)

Prematurely presenting the company as the primary entity early in the call can:

  • Blur that distinction
  • Increase liability tied to how the program is described
  • Create exposure if statements are made before proper disclosures are delivered
5. It Improves Client Understanding at the Point It Matters Most

The company name should be introduced after the client has:

  • Been properly qualified
  • Understood how the program works
  • Received a clear explanation of the purpose of the credit pull

At that point, introducing Resolution Processing:

  • Reinforces credibility
  • Aligns with the client's understanding
  • Supports a smoother transition into enrollment
6. It Reduces Friction Around Credit Pull Authorization

The credit pull is a critical step that requires clarity and trust. If the company name is introduced too early or without context:

  • Clients may hesitate or question the purpose
  • It can create unnecessary friction at a key decision point

When properly sequenced, the client understands:

  • Why the credit pull is needed
  • How it benefits them
  • Who is facilitating it, and why

↑ Back to Table of Contents

Weekly Affiliate Performance Dashboard

We now provide a Weekly Affiliate Performance Dashboard designed to give you a clear snapshot of how your enrollments are performing across several key areas.

Key Metrics Tracked
Total Enrollments
Average Client Payment Amounts
Average Enrolled Debt
Submission Volume
QC Rejection Rates
Credit Pull Ratios
Cancellation Activity
1st & 2nd Payment Success Rates
📅 Report Schedule & Data Windows
Reports delivered via email every Monday morning
Each report covers the previous Monday–Sunday
Example: Report sent March 16 covers March 9–15
Cleared payment data (1st & 2nd pay) is offset by one additional week — reflects activity from 14 days prior (e.g., March 16 report shows payments from March 2–8) to allow full ACH/card settlement

↑ Back to Table of Contents

Hot Transfers & Onboarding Standards
Hot Transfers are mandatory.

No Hot Transfer = No Enrollment.

1
Proper handoff
2
Accurate notes
3
Client availability
Payment Setup, Returned Payment Risk & Banking Rules

Affiliates must verify:

Bank accounts are active
No frozen or restricted accounts
Proper payment timing

↑ Back to Table of Contents

Performance Standards & Accountability
Credit Pull Standards & Ratios

Target credit pull ratio: ~7:1

Ratios above 10:1 may result in:

  • Additional charges
  • Coaching requirements
  • Volume restrictions
Retention Responsibility & Client Success

Affiliates are accountable for:

First payment success
Second payment success
Proper expectation-setting

Low retention may indicate poor qualification.

Performance Measurement & Scorecards

Affiliate performance is measured using the Quality Scorecard.

Scores affect:

  • Volume eligibility
  • Support priority
  • Partnership standing


↑ Back to Table of Contents

Customer Support Phone Lines
Hot Transfer Operational Details
🔁 Forth Hot Transfer Information

Hot Transfer Line: Each affiliate will be assigned their own dedicated, unique phone number during the onboarding process. A member of the Resolution Processing team will provide this number to you directly.

You may not begin enrolling clients until your assigned phone number has been issued and confirmed!!

Hours of Operation for Hot Transfer Team
  • M-F 6am – 6pm PST
  • Sat 8am – 5pm PST
📞 Forth Customer Service Information

Customer Service: (949) 245-7880

Customer Service Email: customerservice@resolutionprocessing.com

Hours of Operation for "CS"
  • M-F 6am – 6pm PST
  • Closed on weekends

↑ Back to Table of Contents

First Pay & Second Pay Guide

At Resolution Processing, we closely monitor client performance in the first 30 days of enrollment. The strongest indicator of long-term success is whether the client completes their first and second payments. Common non-payment themes include: Can't Afford Program, Client Misunderstood Services Offered, Reconsidered / Changed Mind, and Went With Competitor. **Durable volume will always outperform inflated volume.

Why 30-Day Retention Matters

An enrollment that does not make a second payment is not a successful enrollment.

Protects payment processor relationships

Reduces clawbacks and Returned Payments exposure

Improves long-term affiliate earnings

Improves client outcomes

Strengthens compliance positioning

The 4 Pillars of 30-Day Retention
Sustainable Payment

Top reason: "Can't Afford Program." Stress-test the budget, build in a payment buffer, prioritize sustainability over commission. A survivable payment increases retention.

Clear Expectations

Top reason: "Client Misunderstood Services Offered." Confirm: program doesn't eliminate debt overnight, creditors may keep calling, results take time, consistent payments required. Ask: "Do you feel clear on how this program works?"

Emotional Commitment

Top reason: "Reconsidered / Changed Mind." Reinforce the "Why" during enrollment. Add a 10–14 day check-in touchpoint before payment two. Silence increases doubt. Communication builds stability.

Differentiated Positioning

Top reason: "Went With Competitor." Be transparent about timelines, avoid exaggerated guarantees, explain why compliance matters, caution against unrealistic competitor claims.

Practical Implementation Checklist

Before submitting an enrollment, confirm:

Income is verified and stable

Budget analysis is realistic and stress-tested

Payment includes survivability buffer

Services and timeline were clearly explained

Client verbally confirmed understanding

Client expressed clear personal motivation

First payment scheduled within recommended window

Follow-up touchpoint scheduled before payment two

↑ Back to Table of Contents

Clawback SOP
Prior to Clearing 2 Monthly Payments

File is considered Non-Parent and susceptible to Clawback.

21-Day Nonpayment/NSF Cancellation

If a payment is returned and maintains 21 Calendar Days without resolution, they will be cancelled under dispositions Unable to Resolve NSF or Nonpayment.

Resolution:
  • A file that is Active and Resumed with signed PCA will not be cancelled.
  • PCA to have had Returned Payment resolved.
  • If next payment Returns, the 21 day cycle begins again.
  • Should a file have multiple NSF's, they will be reviewed for Cancellation.
Client Requested Cancellation (Before 2 Monthly Payments Clear)

If a client requests to cancel prior to clearing initial 2 monthly payments, they will be cancelled upon request with proper disposition.

Resolution:
  • Should the file be retained when enrollment has been cancelled, an RCCSA is needed with signature to re-enroll. Upon completion, tag Enrollment Support for review.
  • Once re-enrolled, a signed PCA is needed. Upon completion the file will be set to Active Resumed.
Key Definitions
Clawback

A Clawback occurs when funds paid out to affiliate are returned on a file that has not yet completed two (2) full monthly payments to ResPro.

Parent Graduation

A file "graduates" to the Parent Company after successfully clearing two (2) full monthly payments to ResPro. Once graduated, the file is no longer susceptible to Clawback exposure.

RCCSA

Recission of Cancellation to Consumer Service Agreement

↑ Back to Table of Contents

Compliance, Technology & Data Management
Compliance, QA & Audit Process

All files undergo mandatory QA review.

Hard stops cannot be overridden.

Affiliates must cooperate fully with audits.

Technology, CRM & Access Rules

CRM access is governed by usage and production.

Excess or unused accounts may be removed.

Call Recording, SMS & Data Retention

Affiliates must:

  • Retain all call recordings
  • Produce recordings upon request
  • Use dedicated Twilio SMS accounts
Coaching, Enforcement & Corrective Action

Resolution Processing may apply:

Coaching
Monitoring
Volume caps
Account restrictions

↑ Back to Table of Contents

Credit Pull Ratio Policy

Our credit pull ratio is one of the most important health indicators in our operation. Excessive credit pulls without corresponding enrollments signal poor qualification, weak coaching, or improper pre-screening — creating risk for everyone. Volume without discipline is not sustainable.

What Is a Credit Pull Ratio?
Our Expectations
7:1
Target Ratio
10:1
Strongly Recommended Maximum
>10:1
Threshold for Concern

Running credit should be the final step in the qualification process — not the discovery process.

What We Expect From You
01

Properly verify employment and income before pulling credit

02

Confirm minimum debt thresholds are met

03

Clearly explain services and set expectations before advancing the file

04

Ensure the client can realistically afford the projected monthly fee

05

Avoid running credit "just to see what happens"

If You Exceed the Threshold
Mandatory Coaching Period

Required improvement plan with clear ratio targets

Volume Restrictions

Temporary reduction in allowable submissions

Increased File Scrutiny

Additional QC review before file approval

30-Day Improvement Window

Formal notice with required measurable correction

Partnership Re-Evaluation

Continued failure may result in suspension or termination of partnership entirely.

Our Position

Perfection is not expected. Discipline is expected.

Our payment processing relationships

Our legal standing

Our ability to continue operating nationwide

Your long-term earning opportunity

This policy is not about restricting growth. It is about protecting it.

↑ Back to Table of Contents

Violations, Enforcement & Ongoing Governance
Violations, Penalties & Termination

Violations may result in:

Returned files
Commission reversals
Suspension
Termination
Enforcement Ladder & Corrective Actions

Depending on severity and frequency, Resolution Processing may apply:

  1. Informal coaching and education
  1. Formal written warning
  1. Mandatory retraining
  1. Temporary volume caps
  1. Commission holds or reversals
  1. Account suspension
  1. Termination of affiliate relationship

Enforcement decisions are cumulative and data-driven.

Ongoing Governance & Newsletter Authority

Affiliate Newsletters are binding operational updates.

**Scroll to the bottom of this webpage to view/download all newsletters.

Affiliates are responsible for reviewing and complying with all published newsletters.

Common Misunderstandings (Explicitly Disclaimed)

The following statements are not valid defenses:

  • "I didn't see that update."
  • "That wasn't how my team interpreted it."
  • "We were trying to help the client."
  • "Other companies allow this."

Affiliates are responsible for staying current with all handbook versions, newsletters, and updates.

Protect the client. Protect compliance. Protect the opportunity.

↑ Back to Table of Contents

Affiliate Newsletters & Debt Industry Glossary

Access all Resolution Processing affiliate communications and updates.

Comprehensive Debt Industry Glossary

A professional reference consolidating 100+ core terms used across debt relief, debt settlement, legal debt resolution, telemarketing compliance (TCPA/TSR), and credit reporting (FCRA). Alphabetized A–Z. Built for onboarding affiliates, legal debt resolution teams, and client-facing staff. For training and onboarding purposes only — not legal advice.

CLICK HERE TO DOWNLOAD THE DEBT INDUSTRY GLOSSARY

Issue No. 1 – December 2025
Stronger Together

This inaugural issue covers crucial aspects of our partnership, including employment verification requirements, optimal credit pull ratios, and insights into the Healthy Enrollment Initiative to ensure client success.

Issue No. 2 – January 2026
A Strong Start to the New Year

Important updates for the new year, focusing on the strict client age cutoff policy, best practices for accurate pre-qualification processes, and the importance of participating in monthly volume surveys.

Issue No. 3 – January 2026
DO NOT SUBMIT UNLESS...

This critical bulletin outlines enhanced enrollment submission standards, details the rigorous QA review process, and identifies common automatic return triggers to help affiliates avoid reprocessing delays.

Issue No. 4 – January 2026
Important Compliance & Operations Updates

Key operational and compliance directives including mandatory call recording requirements, guidance on managing Processed Payment Returns, NSF returns, and essential updates regarding SMS and Twilio usage for client communication.

Issue No. 5 – February 2026
Cancelled Files & Clawback – Updated SOP & Clarification

We want to provide a clear reminder of how cancelled files and clawbacks are handled at Resolution Processing. Please review the guidelines below carefully to ensure full alignment moving forward.

Issue No. 6 – April 2026
TCPA Lawsuits Are Surging…Here's What That Means for You

A message from Joey Gabra of Resolution Processing to all of our partners. This issue covers important industry data from WebRecon showing TCPA lawsuits are surging while FDCPA and FCRA lawsuits trend down — meaning marketing and communication practices are now the biggest legal risk area. Topics include: where affiliates get into TCPA trouble (calling/texting without consent, recycled leads, misleading messaging, loan language, aggressive SMS), what Resolution Processing expects moving forward (clean consent-based leads, approved messaging, SMS compliance, call recording standards), and the bigger picture — how Resolution Processing is building a compliance-first affiliate network for long-term scalable growth.

↑ Back to Table of Contents