Resolution Processing - Affiliate Handbook
Version 1.0 (Final Release) - Effective January 2026. A binding operational guide for all Resolution Processing Affiliate Partners defining expectations, performance standards, and compliance requirements.
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Handbook Table of Contents
Navigate through the Resolution Processing Affiliate Handbook. Each section provides crucial guidelines and standards to ensure a successful partnership and optimal performance.
Essential information regarding policies and procedures.
Understanding the terms and mutual benefits of our partnership.
Why affiliates choose Resolution Processing and what sets the program apart.
A comprehensive look at the structure and goals of the affiliate program.
Criteria for identifying and onboarding eligible clients for services.
Guidelines for determining which types of debt qualify for resolution processing.
The approved sales script and framework for presenting the program to prospective clients.
Procedures and policies for managing returned payments effectively.
Protocols for immediate and seamless client hand-offs.
Key metrics and expectations for affiliate performance.
Details on the timing and structure of initial and subsequent payments.
Standard operating procedures for handling clawback scenarios.
Adherence to regulatory standards and utilization of essential technology tools.
Understanding and managing the ratio of credit inquiries.
Guidelines and best practices for safeguarding client interests and data.
Stay informed with updates and clarify industry-specific terms.
Critical Notice
IMPORTANT NOTICE – READ CAREFULLY
This Affiliate Handbook is a binding operational guide for all affiliates working with Resolution Processing.
You will be required to fill out our acknowledgement form at the end of this handbook that confirms you have read, understand, and acknowledge the Resolution Processing Affiliate Handbook, and that you agree to comply with all policies and requirements.
It is designed to remove ambiguity, eliminate misunderstandings, and clearly define:
  • What is expected of affiliates
  • How performance is measured
  • What behaviors are required, discouraged, or prohibited
  • How compliance, quality, and accountability are enforced

Failure to read, understand, or follow the contents of this handbook does not excuse non-compliance.
This handbook works in conjunction with, and does not replace:
  • Program Guidelines
  • Approved Sales Scripts
  • Do Not Submit Unless Checklist
  • Terms & Conditions of Service
  • Affiliate Newsletters
  • Quality Scorecard
If a conflict exists, the stricter standard applies.
Continued participation as an affiliate—including submitting enrollments, accessing systems, or receiving commissions—constitutes acceptance of this handbook and all future updates.
Affiliate Relationship & Core Philosophy
Affiliate Relationship Overview
Affiliates are independent business partners, not employees of Resolution Processing.
Affiliates are responsible for:
  • Their own marketing practices
  • Lead sources and quality
  • Sales staff behavior
  • Compliance with all applicable laws
  • Adherence to Resolution Processing standards
Resolution Processing retains full discretion to:
  • Approve or reject enrollments
  • Return files
  • Limit volume
  • Suspend or terminate affiliate relationships
Core Operating Philosophy
Resolution Processing is built on three non-negotiable pillars:
Quality over volume
Retention over transactions
Compliance over convenience
Affiliates are expected to think and operate as long-term partners. Short-term volume achieved through poor-fit enrollments is considered harmful to the ecosystem.
Program Overview & Proper Representation
Affiliates must accurately represent the Resolution Processing program at all times.
The Program IS:
  • A structured debt resolution and advocacy program
  • A 24-month process
  • Designed for unsecured consumer debt (**some exceptions can be made upon request)
  • Supported by administrative, legal coordination, and correspondence management
The Program IS NOT:
  • A guaranteed debt elimination program
  • A credit repair service
  • A debt validation-only program
  • A settlement guarantee
  • A promise of immediate credit score improvement

Affiliates may never:
  • Claim to work for Resolution Processing
  • Market themselves as Resolution Processing
  • Guarantee outcomes, timelines, or legal results
The Resolution Advantage
Resolution Processing isn't just debt settlement; it's a Legal Debt Resolution firm. We focus on clients with unsecured consumer debt, offering a structured 20-24 month program to restore financial freedom. Our robust qualification process ensures we partner with those we can truly help.
Precision "Credit Report Math"
Perform live, transparent calculations using the client’s credit report.
This directly contrasts minimum payments with our resolution path, identifying eligible clients who will benefit most from our 24-month journey.
Attorney-Backed Credibility
Our program is anchored by specialized consumer advocate attorneys targeting unsecured debt removal through rigorous compliance actions. This legal muscle ensures client qualification for a comprehensive, effective strategy.
Empathy-First Execution
Every client interaction is treated as a sacred opportunity. We prioritize professionalism and empathy to onboard partners for a 24-month journey, ensuring they are truly committed and qualified for the program's success.
Why Affiliates Choose Us
Speed to Freedom
Unlike longer settlement programs, our model targets a 20-24 month graduation window, ensuring clients meet program timelines effectively.
Compliance Without Compromise
We operate with total transparency, providing honest results that protect client eligibility and affiliate reputation through rigorous standards.
Maximum Retention
Our "Account Tightening" and 24-hour retention protocols ensure enrolled clients remain engaged, optimizing success for qualified participants.
Operational Excellence
From ACH-prioritized payments to our "Hot Transfer Team" system, our workflow is engineered for efficiency, supporting a seamless process for eligible clients.
Client Eligibility & Qualification Standards
REQUIRED ELIGIBILITY
Clients must meet all of the following:
1
Verifiable employment or stable income
2
Minimum $8,000 total eligible debt
3
Minimum $250 monthly program payment
4
Age between 21 and 85 (no exceptions)
5
Willingness and ability to commit to a 24 month process
6
Full comprehension of the program
AGE POLICY
No enrollments over age 85
Extra diligence required for clients in their 70s and early 80s
If eligibility is questionable, enrollment must pause
Debt Eligibility & Sales Standards
Debt Eligibility Rules
Affiliates are responsible for ensuring only eligible debts are enrolled.
Generally Eligible:
  • Credit cards
  • Unsecured personal loans
  • Collection accounts
  • Certain medical debts (third-party collections only)
Prohibited (Non-Exhaustive):
  • Mortgages and auto loans
  • Government debt
  • Student loans with original creditors
  • Business debt under EIN
  • Tribal loans
  • Secured debt without proper acknowledgments
If a debt is prohibited, it must not be enrolled.
Sales Conduct & Communication Standards
Affiliates must:
  • Follow approved scripts
  • Avoid pressure tactics
  • Avoid misrepresentation
  • Disclose risks honestly

Any deceptive, misleading, or aggressive sales behavior is grounds for immediate action.

$1000 Summons Fee Responsibility Policy
If a client has a pre-existing summons at the time of enrollment, or is served with a summons within the first 30 days following enrollment, the client will be responsible for payment of the applicable summons fee.
This policy exists because, in most cases, the client’s first monthly payment has not yet been received within the initial 30-day period following enrollment.
The Official Sales Framework
The Sales Script and the CRM
The Resolution Processing sales script is our official framework, strategically designed for successful client enrollment.
Adherence to our script ensures clarity, compliance, and high-quality outcomes.
Why Follow the Script?
Optimized for Success
Creates the strongest opportunity for successful enrollment and client satisfaction.
Ensures Compliance
Drives clarity and meets all regulatory and internal compliance standards.
High-Quality Enrollments
Facilitates better client comprehension and long-term retention.
While personal communication style is valued, all required elements of the script must be covered during client conversations.
AI Call Review and Scoring Platform

We utilize a state-of-the-art AI platform to monitor and evaluate sales calls. This system is non-punitive, providing meaningful insights, ensuring compliance, and identifying coaching opportunities for tailored development. Our goal is to drive better calls, stronger enrollments, improved retention, and long-term partner success.
**On a weekly basis, affiliates will be required to provide 10 to 15 sales call recordings selected by our team for review. Full participation in this process is mandatory and ensures we maintain consistent quality, compliance, and performance standards across the network.

🎬 Forth CRM - Demo Training Videos
These videos are step by step training walkthroughs showing how to properly create and structure client enrollment files inside the Forth CRM system for Resolution Processing. It explains the required fields, documentation standards, and data entry expectations to ensure accuracy, compliance, and smooth onboarding. The focus is on building clean, complete files that reduce errors and prevent delays in processing.
How We Categorize Payment Returns and What It Means for You
We're clarifying how payment returns are categorized to ensure everyone understands what impacts performance and what does not. Not all returned payments are treated the same. We group them into three distinct categories:
Administrative
Operational or technical issues like closed accounts, invalid account numbers, or routing errors. These are typically processing-related and are not automatically viewed as performance issues.
Unauthorized
Stop payments, revoked authorizations, fraud indicators, or claims of unauthorized payments. These are more serious and can indicate issues with enrollment positioning.
Insufficient Funds (NSF)
Strictly for returns caused by a lack of available funds. This is the only category that counts as a true NSF when evaluating performance.
When evaluating affiliate performance, we look beyond "total returns" to isolate and review the specific type of return.
Administrative Returns carry less weight than that of Unauthorized & NSF Returns.
Return Rates & Unauthorized/Revocations of Payment rates and unauthorized returns carry significantly more weight than administrative issues.
Fairly assess performance
Identify coaching opportunities
Protect overall portfolio health
Separate operational issues from enrollment quality
If you have questions about how a specific return was categorized, please ask. Transparency is crucial for everyone to be aligned on how these numbers are evaluated.
View Full Presentation - This presentation outlines our standardized framework for categorizing payment returns across RCC, Card, and ACH channels. Returns are grouped into three clear buckets, Administrative, Unauthorized, and Insufficient Funds, to ensure we accurately distinguish between operational processing issues and true performance indicators.
Enrollment Process & Submission Requirements
CSA and CRM must match exactly
All documents must be uploaded
Hot Transfer must be completed
Payment method must be valid
Files that do not meet standards will be returned without exception.
Hot Transfers & Onboarding Standards
Hot Transfers are mandatory.
No Hot Transfer = No Enrollment.
1
Proper handoff
2
Accurate notes
3
Client availability
Payment Setup, NSF Risk & Banking Rules
Affiliates must verify:
Bank accounts are active
No frozen or restricted accounts
Proper payment timing

TIP: ACH Account Frozen (F-Code) returns are irreversible. Always make sure that clients understand the importance of using active, unrestricted accounts.
Performance Standards & Accountability
Credit Pull Standards & Ratios
Target credit pull ratio: ~7:1
Ratios above 10:1 may result in:
  • Additional charges
  • Coaching requirements
  • Volume restrictions
Retention Responsibility & Client Success
Affiliates are accountable for:
First payment success
Second payment success
Proper expectation-setting
Low retention may indicate poor qualification.
Performance Measurement & Scorecards
Affiliate performance is measured using the Quality Scorecard.
Scores affect:
  • Volume eligibility
  • Support priority
  • Partnership standing
First Pay & Second Pay Guide
At Resolution Processing, we closely monitor client performance in the first 30 days of enrollment.
The strongest indicator of long-term success is whether the client completes their first and second payments.

Common non-payment themes include: Can't Afford Program, Client Misunderstood Services Offered, Reconsidered / Changed Mind, and Went With Competitor.

**Durable volume will always outperform inflated volume.
Why 30-Day Retention Matters
An enrollment that does not make a second payment is not a successful enrollment.
Protects payment processor relationships
Reduces clawbacks and NSF exposure
Improves long-term affiliate earnings
Improves client outcomes
Strengthens compliance positioning
The 4 Pillars of 30-Day Retention
Sustainable Payment
Top reason: "Can't Afford Program." Stress-test the budget, build in a payment buffer, prioritize sustainability over commission. A survivable payment increases retention.
Clear Expectations
Top reason: "Client Misunderstood Services Offered." Confirm: program doesn't eliminate debt overnight, creditors may keep calling, results take time, consistent payments required. Ask: "Do you feel clear on how this program works?"
Emotional Commitment
Top reason: "Reconsidered / Changed Mind." Reinforce the "Why" during enrollment. Add a 10–14 day check-in touchpoint before payment two. Silence increases doubt. Communication builds stability.
Differentiated Positioning
Top reason: "Went With Competitor." Be transparent about timelines, avoid exaggerated guarantees, explain why compliance matters, caution against unrealistic competitor claims.
Practical Implementation Checklist
Before submitting an enrollment, confirm:
Income is verified and stable
Budget analysis is realistic and stress-tested
Payment includes survivability buffer
Services and timeline were clearly explained
Client verbally confirmed understanding
Client expressed clear personal motivation
First payment scheduled within recommended window
Follow-up touchpoint scheduled before payment two

Enrollment volume alone is not the goal. Durable enrollment quality is the goal.
Clawback SOP
Prior to Clearing 2 Monthly Payments
File is considered Non-Parent and susceptible to Clawback.
21-Day Nonpayment/NSF Cancellation
If a payment is returned and maintains 21 Calendar Days without resolution, they will be cancelled under dispositions Unable to Resolve NSF or Nonpayment.
Resolution:
  • A file that is Active and Resumed with signed PCA will not be cancelled.
  • PCA to have had Returned Payment resolved.
  • If next payment Returns, the 21 day cycle begins again.
  • Should a file have multiple NSF's, they will be reviewed for Cancellation.
Client Requested Cancellation (Before 2 Monthly Payments Clear)
If a client requests to cancel prior to clearing initial 2 monthly payments, they will be cancelled upon request with proper disposition.
Resolution:
  • Should the file be retained when enrollment has been cancelled, an RCCSA is needed with signature to re-enroll. Upon completion, tag Enrollment Support for review.
  • Once re-enrolled, a signed PCA is needed. Upon completion the file will be set to Active Resumed.
Key Definitions
Clawback
A Clawback occurs when funds paid out to affiliate are returned on a file that has not yet completed two (2) full monthly payments to ResPro.
Parent Graduation
A file "graduates" to the Parent Company after successfully clearing two (2) full monthly payments to ResPro. Once graduated, the file is no longer susceptible to Clawback exposure.
RCCSA
Recission of Cancellation to Consumer Service Agreement
Compliance, Technology & Data Management
Compliance, QA & Audit Process
All files undergo mandatory QA review.
Hard stops cannot be overridden.
Affiliates must cooperate fully with audits.
Technology, CRM & Access Rules
CRM access is governed by usage and production.
Excess or unused accounts may be removed.
Call Recording, SMS & Data Retention
Affiliates must:
  • Retain all call recordings
  • Produce recordings upon request
  • Use dedicated Twilio SMS accounts

Failure to comply may result in immediate suspension.
Coaching, Enforcement & Corrective Action
Resolution Processing may apply:
Coaching
Monitoring
Volume caps
Account restrictions
Credit Pull Ratio Policy
Our credit pull ratio is one of the most important health indicators in our operation. Excessive credit pulls without corresponding enrollments signal poor qualification, weak coaching, or improper pre-screening — creating risk for everyone.
Volume without discipline is not sustainable.
What Is a Credit Pull Ratio?

Credit Pull Ratio = Total Credit Pulls ÷ Total Enrollments
Example: 70 credit pulls ÷ 10 enrollments = 7:1 ratio
Our Expectations
7:1
Target Ratio
10:1
Strongly Recommended Maximum
>10:1
Threshold for Concern
Running credit should be the final step in the qualification process — not the discovery process.
What We Expect From You
01
Properly verify employment and income before pulling credit
02
Confirm minimum debt thresholds are met
03
Clearly explain services and set expectations before advancing the file
04
Ensure the client can realistically afford the projected monthly fee
05
Avoid running credit "just to see what happens"
If You Exceed the Threshold
Mandatory Coaching Period
Required improvement plan with clear ratio targets
Volume Restrictions
Temporary reduction in allowable submissions
Increased File Scrutiny
Additional QC review before file approval
30-Day Improvement Window
Formal notice with required measurable correction
Partnership Re-Evaluation
Continued failure may result in suspension or termination of partnership entirely.

⚠️ PLEASE READ: If credit pull ratios exceed the allowable benchmark, a per-pull fee of $7.50 will be assessed for each credit pull exceeding the threshold. Charges will be documented in a Credit Pull Ratio Report (CPRR) provided alongside your weekly disbursement report and processed as standard clawbacks.
Our Position
Perfection is not expected. Discipline is expected.
Our payment processing relationships
Our legal standing
Our ability to continue operating nationwide
Your long-term earning opportunity
This policy is not about restricting growth. It is about protecting it.
Violations, Enforcement & Ongoing Governance
Violations, Penalties & Termination
Violations may result in:
Returned files
Commission reversals
Suspension
Termination
Enforcement Ladder & Corrective Actions
Depending on severity and frequency, Resolution Processing may apply:
  1. Informal coaching and education
  1. Formal written warning
  1. Mandatory retraining
  1. Temporary volume caps
  1. Commission holds or reversals
  1. Account suspension
  1. Termination of affiliate relationship
Enforcement decisions are cumulative and data-driven.
Ongoing Governance & Newsletter Authority
Affiliate Newsletters are binding operational updates.
**Scroll to the bottom of this webpage to view/download all newsletters.
Affiliates are responsible for reviewing and complying with all published newsletters.
Common Misunderstandings (Explicitly Disclaimed)
The following statements are not valid defenses:
  • "I didn't see that update."
  • "That wasn't how my team interpreted it."
  • "We were trying to help the client."
  • "Other companies allow this."
Affiliates are responsible for staying current with all handbook versions, newsletters, and updates.
Protect the client. Protect compliance. Protect the opportunity.
Affiliate Newsletters & Debt Industry Glossary
Access all Resolution Processing affiliate communications and updates.
Comprehensive Debt Industry Glossary
A professional reference consolidating 100+ core terms used across debt relief, debt settlement, legal debt resolution, telemarketing compliance (TCPA/TSR), and credit reporting (FCRA/FCBA).
Alphabetized A–Z. Built for onboarding affiliates, legal debt resolution teams, and client-facing staff.
For training and onboarding purposes only — not legal advice.
Issue No. 1 – December 2025
Stronger Together
This inaugural issue covers crucial aspects of our partnership, including employment verification requirements, optimal credit pull ratios, and insights into the Healthy Enrollment Initiative to ensure client success.
Issue No. 2 – January 2026
A Strong Start to the New Year
Important updates for the new year, focusing on the strict client age cutoff policy, best practices for accurate pre-qualification processes, and the importance of participating in monthly volume surveys.
Issue No. 3 – January 2026
DO NOT SUBMIT UNLESS...
This critical bulletin outlines enhanced enrollment submission standards, details the rigorous QA review process, and identifies common automatic return triggers to help affiliates avoid reprocessing delays.
Issue No. 4 – January 2026
Important Compliance & Operations Updates
Key operational and compliance directives including mandatory call recording requirements, guidance on managing NSF returns, and essential updates regarding SMS and Twilio usage for client communication.
Issue No. 5 – February 2026
Cancelled Files & Clawback – Updated SOP & Clarification
We want to provide a clear reminder of how cancelled files and clawbacks are handled at Resolution Processing. Please review the guidelines below carefully to ensure full alignment moving forward.